Privacy Policy

Privacy Policy Overview

SecureNet Japan ("we," "our," or "us") is committed to protecting your privacy and ensuring you have a positive experience on our website and whilst using our services. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our websites, applications, and services (collectively, the "Services").

This Privacy Policy applies to all users and visitors of our website and services. Please read this policy carefully. If you do not agree with our practices, please do not use our Services.

Information We Collect

We collect personal information in various ways, including directly from you and automatically as you interact with our Services.

Information You Provide Directly

• Contact Information: Name, email address, phone number, company name, job title, and postal address when you contact us, subscribe to newsletters, or request information about our services.
• Engagement Data: Information submitted through contact forms, service request forms, event registrations, and customer support interactions.
• Billing Information: Payment method, billing address, and transaction history for customers purchasing services.
• Account Information: Credentials and profile information for registered users of our platform or portal.

Information Collected Automatically

• Device Information: Operating system, browser type, IP address, and unique device identifiers.
• Usage Data: Pages visited, time spent on pages, clickstream data, referrer information, and search queries.
• Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to track activity and enhance your experience (see our Cookie Policy for details).
• Geolocation Data: Approximate location based on IP address; we do not collect precise GPS data without explicit consent.

Information from Third Parties

• Business partners and service providers may share information about potential clients or collaborators.
• Third-party analytics providers and ad networks may share aggregated or anonymised data.

How We Use Your Information

We use the personal information we collect for legitimate business purposes, including:

• Providing, maintaining, and improving our Services
• Processing service requests, inquiries, and customer support
• Sending transactional communications (order confirmations, security alerts, etc.)
• Marketing communications, newsletters, and promotional materials (with your consent)
• Conducting security monitoring, fraud detection, and compliance with legal obligations
• Analysing usage patterns to improve website functionality and user experience
• Personalising content and recommendations based on your preferences and activity
• Conducting research, surveys, and quality improvement initiatives
• Establishing, exercising, or defending legal claims and resolving disputes

Legal Basis for Processing

In the EU and other jurisdictions with similar regulations, we rely on the following legal bases for processing personal information:

• Contractual Necessity: Processing necessary to perform services or fulfil contractual obligations.
• Consent: Your explicit consent for specific processing activities (e.g., marketing communications).
• Legitimate Interests: Our legitimate business interests, such as security, analytics, and service improvement (balanced against your rights).
• Legal Compliance: Compliance with applicable laws, regulations, or lawful government requests.
• Vital Interests: Protecting the vital interests of you or others.

Sharing & Disclosure of Your Information

We do not sell personal information to third parties. However, we may disclose information in the following circumstances:

Service Providers

We share information with trusted third-party service providers who assist in delivering our Services, including cloud hosting providers, payment processors, analytics platforms, and customer support tools. These providers are contractually obligated to maintain confidentiality and use data only for authorised purposes.

Business Partners

With your consent, we may share information with selected business partners for joint marketing initiatives or co-branded services. Partners are bound by confidentiality agreements.

Legal Requirements

We may disclose information when required by law, court order, or governmental request, or when necessary to protect our legal rights, your safety, or public safety.

Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of assets, personal information may be transferred as part of that transaction. We will notify you of such changes and any choices regarding your information.

Aggregated & Anonymised Data

We may share aggregated or anonymised data that cannot identify you personally for research, marketing, analytics, and other purposes without restriction.

Data Protection & Security

SecureNet Japan implements industry-standard technical, administrative, and physical safeguards to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• End-to-end encryption for data in transit (HTTPS/TLS)
• Encryption of sensitive data at rest
• Regular security audits, penetration testing, and vulnerability assessments
• Access controls and role-based permissions
• Intrusion detection and prevention systems
• Secure data disposal procedures
• Employee training on data protection and confidentiality

While we take security seriously, no system is completely secure. We cannot guarantee absolute protection against all potential security threats. Please notify us immediately of any suspected unauthorised access to your account.

Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information:

Access & Portability

You have the right to request access to the personal information we hold about you and, in some cases, to receive a copy in a portable format.

Correction & Rectification

You can request that we correct inaccurate, incomplete, or outdated personal information.

Erasure ("Right to be Forgotten")

Under certain circumstances, you may request deletion of your personal information, subject to legal retention obligations and ongoing business needs.

Objection & Opt-Out

You can object to the processing of your information for marketing or other purposes. You can unsubscribe from promotional communications at any time using the unsubscribe link in our emails.

Restriction of Processing

You may request that we limit how we use your information in certain circumstances.

Withdraw Consent

Where we rely on your consent, you can withdraw it at any time. Withdrawal does not affect the lawfulness of prior processing.

To exercise any of these rights, please contact us using the contact information provided below. We will respond within 30 days or as required by law.

International Data Transfers

SecureNet Japan is based in Japan. Personal information may be transferred to, stored in, and processed in countries other than your country of residence, including countries that may not provide the same level of data protection as your home country. When we engage in international data transfers, we implement appropriate safeguards such as:

• Standard contractual clauses approved by relevant authorities
• Binding corporate rules
• Adequacy decisions recognising equivalent data protection
• Explicit consent from you for specific transfers

By using our Services, you consent to the transfer of your information to countries outside your country of residence.

Retention of Information

We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Retention periods vary depending on the context of processing and our legal obligations.

Typical Retention Periods

• Contact Information: Retained for the duration of our business relationship plus 3 years for legal and tax compliance.
• Website Analytics: Aggregated data retained indefinitely; individual-level data typically deleted after 14 months.
• Email Communications: Marketing emails retained until you unsubscribe; transactional emails retained per financial/legal requirements.
• Support & Service Records: Retained for 7 years to comply with applicable regulations.
• Cookies: Typically set to expire within 12 months; see Cookie Policy for details.

Children's Privacy

Our Services are not intended for children under 16 years of age, nor do we knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child's use of our Services. Parents or guardians who believe a child has provided information to us should contact us immediately.

Third-Party Links & Services

Our website and Services may contain links to third-party websites, applications, and services that are not operated by SecureNet Japan. This Privacy Policy does not apply to third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing personal information or using their services.

California Resident Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: Request what personal information is collected, used, shared, or sold.
• Right to Delete: Request deletion of personal information (subject to exceptions).
• Right to Correct: Request correction of inaccurate personal information.
• Right to Opt-Out: Opt out of the "sale" or "sharing" of personal information for targeted advertising.
• Right to Limit Use: Limit use and disclosure of sensitive personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights.

To submit a verifiable consumer request, please contact us using the details below. We will respond within 45 days.

APPI Compliance

As a company operating in Japan, we comply with the Act on Protection of Personal Information (APPI). We collect and use personal information in accordance with APPI requirements, provide transparency regarding our processing practices, and respect the rights of data subjects as outlined in the APPI, including rights to access, correction, and deletion.

Contact Us

If you have questions about this Privacy Policy, would like to exercise your rights, or need to report a data breach, please contact us:

• Address: 7 Chome-20-3 Makuharihongo, Hanamigawa Ward, Chiba, 262-0033, Japan
• Email: privacy@syncaxislab.com
• Phone: +81432732372
• Response Time: We aim to respond to all privacy inquiries within 10 business days.

Policy Updates & Changes

SecureNet Japan may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of material changes by updating the "Last Updated" date and posting the revised policy on our website. Your continued use of our Services following the posting of changes constitutes your acceptance of the updated Privacy Policy.